Shop policy

1. TERMS

1.1. E-shop – the Seller’s website/shop (sandee.store), which is used to identify the Buyer, their order, contact details, payment and delivery details;

1.2. Seller – MB “Sandee LT“, legal entity code 305693216, registered office address Vytauto pr. 41–8, Kaunas 44352;

1.3. Buyer – an adult natural person purchasing Goods from the Seller, a minor (aged 14 to 18) natural person with the consent of their parents or guardians (except in cases where they independently dispose of their income), a legal person or an authorized representative of the persons listed above;

1.4. Goods – goods sold by the Seller in its online store and physical stores;

1.5. Order – a list of goods purchased by the Buyer;

1.6. Rules – the rules of purchase and sale establishing the mutual relations, rights, obligations, and responsibilities between the Buyer and the Seller.

2. GENERAL PROVISIONS

2.1. These Rules are a legally binding document for the parties, which establishes the rights and obligations of the Buyer and the Seller, the conditions for the purchase and payment for the Goods, the procedure for delivery and return of the Goods, the liability of the parties, and other provisions related to the purchase and sale of the Goods when purchasing the Goods from the Seller.

2.2. When submitting an Order to the Seller, the Buyer must familiarize themselves with these Rules and confirm that they have done so when submitting the necessary data for the conclusion of the Contract and delivery of the Order.

2.3. The Seller has the right to change the Rules at any time, taking into account the requirements established by law. The Buyer will be informed about changes to the Rules in the Online Store.

3. START DATE OF APPLICATION OF THE RULES

3.1. The Rules shall apply to the relationship between the Buyer and the Seller from the moment when:

3.1.1. The Buyer places an order in the Online Store, provides the data necessary for concluding the Contract and delivering the Order, and clicks on the “Buy” link;

3.1.2. the Buyer provides the Seller with the necessary data for concluding the Contract, placing the order, and delivering it when purchasing by telephone;

4. BUYER’S RIGHTS

4.1. The Buyer has the right to purchase Goods from the Seller in accordance with these Rules.

4.2 If the buyer has been sold a product of inadequate quality, the buyer has the right, at their discretion, to:

4.2.1 demand that the product be replaced with a product of the same quality;

4.2.2 reduce the price accordingly;

4.2.3 demand a refund for the product.

4.3 In accordance with the provisions of this article, the buyer shall notify the seller of the return of the goods by submitting a free-form statement setting out their decision to refuse and return the goods. The notification of refusal and return of the Goods shall be submitted to the Seller by e-mail or telephone, which are indicated in the E-shop. 5. BUYER’S OBLIGATIONS

5.1. The Buyer shall pay for the Goods and accept them in accordance with the procedure established in these Rules.

5.2. By using the E-shop, the Buyer undertakes to comply with these Rules, other conditions presented in the E-shop, and the laws of the Republic of Lithuania.

5.2. By using the E-shop, the Buyer undertakes to comply with these Rules, other conditions specified in the E-shop, and the laws of the Republic of Lithuania.

6. SELLER’S RIGHTS

6.1. The Seller has the right to set a minimum Order amount at its discretion, i.e. the minimum amount at which the Buyer’s Order will be delivered free of charge. The amount is specified in the Seller’s delivery terms.

6.2. If the Buyer attempts to undermine the stability and security of the E-shop or violates their obligations, the Seller has the right to immediately and without warning restrict or suspend their access to the E-shop.

6.3. In case of uncertainty regarding the order information, the Seller has the right to contact the customer using the contact details provided. The Seller has the right to cancel the order without prior notice to the Buyer if the Buyer does not contact the Seller within 7 working days and does not provide the necessary information.

6.4. The Seller has the right to cancel the order if there are problems with the assortment or errors on the website that would prevent the original order from being fulfilled, or to offer to change the order so that it is acceptable to both parties. The Seller must inform the Buyer in writing or by telephone before cancellation and refund the money if the order is not fulfilled. The Seller is not responsible for and has no control over the time it takes for the Buyer’s bank or credit card provider to refund the money.

6.5. The Seller has the right to cancel the order if third-party payment service providers consider the transaction to be unsafe, unfair, or unreliable. The Seller shall refund the funds using the same payment method that was used to pay for the order and shall inform the Buyer by email or phone call. The Buyer may try to place the order again using a different payment option.

7. SELLER’S OBLIGATIONS

7.1. The Seller undertakes to provide the Buyer with the opportunity to use the services of the E–shop in accordance with these Terms and Conditions and the conditions set out in the E–shop.

7.2. The Seller undertakes to respect the Buyer’s right to privacy with regard to their personal information and to process the Buyer’s personal data only in accordance with Section 12 of the Rules and the procedure established by the laws of the Republic of Lithuania.

7.3. The Seller undertakes to deliver the Goods ordered by the Buyer to the address specified by the Buyer under the conditions specified in Section 9 of the Rules.

7.4. If the Seller is unable to deliver the Goods ordered by the Buyer due to important circumstances, the Seller undertakes to offer a similar Product or a Product with characteristics as similar as possible. If the Buyer refuses to accept a similar product or a product with similar characteristics, the Seller undertakes to refund the money paid by the Buyer within 15 working days if advance payment was made.

7.5. If the Buyer exercises the right provided for in clauses 4.2. – 4.3. of the Rules, the Seller undertakes to refund the money paid by the Buyer within 15 working days from the date of receipt of the notification of the return of the Goods, but not earlier than the Goods are returned to the Seller or the Buyer provides proof that the Goods have been sent to the Seller.

8. PAYMENT PROCEDURE AND TERMS

8.1. The Buyer may pay for the Goods in one of the following ways:

8.1.1. Electronic banking – this is a prepayment using the Buyer’s electronic banking system. When paying for the Goods in this way, a payment is generated in the electronic banking system according to the Buyer’s Order. The Buyer transfers the money to the Seller’s account at the bank of their choice. In this case, the responsibility for data security lies with the respective bank, as all monetary transactions take place in the bank’s electronic banking system.

8.1.2. Bank transfer – this is a prepayment where the Buyer transfers money from their account to the Seller’s account according to the Order invoice provided.

9. DELIVERY AND COLLECTION OF GOODS

9.1. When ordering Goods, the Buyer may choose the method of delivery, i.e. use the delivery service provided by the Seller’s authorized representative or collect the Goods from the Seller’s physical address.

9.2. Delivery of Goods to the Buyer:

9.2.1. The Buyer, having chosen the Goods delivery service at the time of ordering, undertakes to specify the exact place of delivery of the Goods.

9.2.2. The Buyer undertakes to accept the Goods himself or to specify a person who will collect the Goods at the time of placing the Order. In the event that the Buyer (or the specified person) is unable to accept the Goods, and the Goods are delivered to the specified address and based on other data provided by the Buyer, the Buyer shall not have the right to make claims to the Seller regarding the delivery of the Goods to an inappropriate entity.

9.2.3. The Goods shall be delivered by the Seller or its authorized representative.

9.2.4. The delivery (transportation) fee for the Goods shall be calculated based on the size of the Order and the delivery location:

9.2.4.1. Free of charge – when the total amount of the Goods exceeds €80;

9.2.4.2. €3 or €6 – when the total amount of the Goods is less than €80;

9.2.4.3. An additional fee applies to the delivery of Goods to the Curonian Spit region.

9.3. When collecting the Goods at the Seller’s physical address, the Goods must be collected by the Buyer or another person specified at the time of placing the Order, after the Seller confirms that the Order is ready.

9.4. If the Buyer submits an Order on working days before 4 p.m., the Seller or its authorized representative shall deliver the Goods within 3 working days*. In the event of any problems or shortages of Goods, the Seller shall immediately notify the Buyer of a possible longer delivery period for the Goods and, if the Buyer agrees, the Seller shall continue with the delivery of the Order.

*Due to the extraordinary circumstances, delivery of goods during the COVID-19 pandemic may take up to 5 days.

9.5. In all cases, the Seller shall be exempt from liability for failure to meet the delivery deadlines if the Goods are not delivered to the Buyer or are delivered late due to the Buyer’s fault or circumstances attributable to the Buyer.

9.6. Upon delivery of the Goods to the Buyer, the Buyer must, together with the Seller or its authorized representative, check the condition of the shipment and the Goods and sign the shipment delivery and acceptance document. Once the Buyer has signed the shipment delivery and acceptance document, the shipment shall be deemed to have been delivered in proper condition. there are no defects in the Goods that are not attributable to manufacturing defects, and there are no discrepancies in the composition of the Goods (such as those that can be determined by external inspection of the Goods). If the Buyer notices that the packaging of the delivered shipment is damaged (crushed, wet, or otherwise damaged externally), the Goods are damaged, and/or the Goods are incomplete, the Buyer must note this in the shipment transfer-acceptance document and, in the presence of the Seller or its representative, draw up a free-form report of damage/discrepancies to the shipment and/or Goods. If the Buyer fails to do so, the Seller shall be released from liability to the Buyer for damage to the Goods, unless such damage is due to a manufacturing defect, and for non-compliance of the Goods, unless such non-compliance can be established by external inspection of the Goods.

10. PRODUCT QUALITY GUARANTEE AND SHELF LIFE

10.1 All products are covered by the manufacturer’s warranty terms. If a product breaks down during the warranty period, it will be repaired under the terms of the warranty. The Seller does not provide warranty maintenance services for goods, but in each specific case refers the Buyer to a center that provides warranty service.

10.2 The characteristics of each item sold are generally specified in the description of each item. The manufacturers and/or importers of the goods are responsible for the information about the characteristics of the goods (its accuracy), and the Seller is only responsible for the proper presentation (transfer) of this information to consumers, unless otherwise provided by law or when the Seller is the importer.

10.3 The Seller shall not be liable for the fact that the color, shape, or other parameters of the goods in the e-shop do not correspond to the actual size, shape, and color of the goods due to the characteristics of the display used by the Buyer or other technical reasons, as well as taking into account reasonably possible discrepancies in appearance.

10.4 In the event that the Seller does not provide a quality guarantee for certain types of goods, the guarantee provided for in the relevant legislation shall apply.

10.5 The Seller undertakes to sell the goods to the Buyer in such a way that the Buyer has a real opportunity to use such goods before the end of their shelf life. In the case of particularly short warranty periods, the goods in the e-shop are marked with a special warning sign.

10. 6 The Seller confirms that it is responsible for the sale of goods ordered in the e-shop and the proper delivery of the purchased goods, the quality of the goods, the proper fulfillment of the return conditions, and the implementation of other rights and obligations of the seller provided for in legal acts.

11. EXCHANGE OF GOODS

11.2. A buyer who has been sold a product of inadequate quality or a product with defects has the right, at their discretion, to:

11.2.1. demand that the seller replace the product of inadequate quality with a product of adequate quality free of charge;

11.2.2. demand that the Seller reduce the price accordingly;

11.2.3. demand a refund of the price paid.

11.3. In all cases, money for unsuitable Goods shall be transferred by bank transfer and only to the payer’s bank account.

12. PERSONAL DATA PROTECTION

12.1. When submitting an Order to the Seller, the Buyer must provide personal data that allows the Seller to identify the Buyer, deliver the Order, contact the Buyer if additional information is required, or (with the customer’s consent) use the data for direct marketing purposes.

12.2. By submitting an Order, the Buyer agrees that informational messages necessary for the fulfillment of the Order may be sent to the email address and telephone number provided by the Buyer.

12.3. The Seller confirms that the personal data provided by the Buyer will be processed only for the purposes of purchasing Goods from the Seller. The Seller undertakes not to disclose the Buyer’s personal data to third parties, except for the Seller’s partners who provide delivery of the Goods or other services related to the proper fulfillment of the Buyer’s order. In all other cases, the Buyer’s personal data may be disclosed to third parties only in accordance with the procedure established by the laws of the Republic of Lithuania.

12.4. Personal data used by the Buyer when making transfers from their credit or debit accounts to the Seller in banking systems is processed securely using Secure Socket Layer (SSL) certificates. All responsibility for this personal data lies with the banks used by the Buyer.

12.5. As a data subject, the Buyer has the right to obtain information about how their personal data is processed, to correct or delete it, or to object to its processing.

12.6. In order to provide the Buyer with full e-shop capabilities, the Seller stores information (cookies) on the Buyer’s computer (device). The Seller uses the stored information to recognize the Buyer as a previous visitor to the E-shop, to store information about purchases placed in the Buyer’s shopping cart, and to collect website traffic statistics. The Buyer has the opportunity to view what information (cookies) the Seller records and may delete some or all of the recorded cookies. The Buyer also has the right to refuse to allow information (cookies) to be stored and used on their computer (device), but in this case, certain functions of the E–shop may not be available to them. By accepting the Rules, the Buyer agrees to the recording of information on their computer (device). The Buyer may revoke this consent at any time by changing their internet browser settings or by contacting the Seller.

12.7. The Buyer must submit any request or instruction related to the processing of personal data to the Seller in writing. Upon receiving such a request or instruction from the Buyer, the Seller shall provide the Buyer with a written response within 30 (thirty) calendar days.

12.8. If the Buyer does not agree with the provisions of this section of the Rules regarding the protection of personal data, the Buyer loses the right to use the services provided by the E-shop.

13. RESPONSIBILITY

13.1. The Buyer is fully responsible for the accuracy of the personal data they provide. If the Buyer does not provide accurate personal data, the Seller shall not be liable for the consequences thereof and shall have the right to claim compensation from the Buyer for any direct losses incurred.

13.2. The Buyer is responsible for actions performed using the E–shop.

13.3. The Seller shall be exempt from any liability in cases where losses arise due to the Buyer’s failure to familiarize themselves with these Rules, despite being given the opportunity to do so, and disregarding the Seller’s recommendations and their obligations.

13.4. If the Seller’s E-shop contains links to the websites of other companies, institutions, organizations, or individuals, the Seller is not responsible for the information or activities carried out there, does not supervise or control those websites, and does not represent those companies or individuals.

13.5. The Seller is not responsible for the proper performance of mutual obligations between the Buyer and the Seller’s partners whose services the Buyer orders.

13.6. In the event of damage, the party at fault shall compensate the other party for direct losses.

14. FINAL PROVISIONS

14.1. These rules have been drawn up in accordance with the laws of the Republic of Lithuania.

14.2. Relationships arising from these rules are governed by the laws of the Republic of Lithuania.

14.3. All disputes arising from the implementation of these rules shall be resolved through negotiation. If no agreement can be reached, disputes shall be resolved in accordance with the laws of the Republic of Lithuania, including, but not limited to:

14.3.1. The Buyer has the right to submit a request/complaint regarding the Goods purchased in the E-shop to the State Consumer Rights Protection Service (Vilniaus g. 25, 01402, Vilnius, e-mail: tarnyba@vvtat.lt, tel. 8 5 262 67 51, fax. 8 5 279 1466, website http://www.vvtat.lt/, as well as to the branches of the State Consumer Rights Protection Authority in the counties);

14.3.2. The buyer has the right to resolve the dispute using the alternative electronic consumer dispute resolution platform (EGS), which is available at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=LT. The contact center in Lithuania is the State Consumer Rights Protection Authority – http://www.vvtat.lt/;

14.3.3. The buyer has the right to apply to the court in accordance with the procedure established by the Civil Procedure Code of the Republic of Lithuania.